Technical Support Engineer
Technical Support Engineer
Junior Executive
Responsibilities:
- Provide on-site installation, validation and commissioning of instruments
- Perform hands-on on-site troubleshooting, service and repairs.
- Provide high level technical support or training to customers at their location.
- Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
- Preparation of quotations, clarification of technical specifications with customers
- Timely and professionally handle field sales/service calls and issues arising from the field sales/service visits, triage with field applications scientists as appropriate
- Timely complete and submit all required paperwork
- Response to clients & colleagues during weekends or public holiday if needed
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
- Able to travel nationwide or WW to meet manufacturers/customers
- Establish and develop good customer and supplier service relationships
Requirements:
- Diploma/Degree in Science/Engineering or equivalent
- You have a passion for learning about new technology and products.
- Multilingual ability is a plus.
- Proven track record in sale or service of scientific/Capital equipment (candidates with experience in Failure analysis such as SEM, X-ray, AFM, Microscopes are also welcome)
- You’ll need to be flexible with your schedule and discipline
- Min 1-3 years’ Experience in Industrial/Failure Analysis, R & D Equipment. Fresh graduate are encourage to apply.
- Able to visit local and overseas customers/suppliers when needed
- 40-60% travel opportunities
- Candidates with sales or service experience in other relevant industries such as Electronics/Semiconductor/Manufacturing/Life sciences/Oil and Gas/Chemical/Plastics are welcome to apply
- Possess driving license
- Training on instrument will be provided.
Benefits:
- Bonus
- Oversea Training Opportunity
- Self Improvement Plan
- Commission
- Insurance
- Health care benefit
- Career path opportunity
Qualification:
Diploma/Advanced/Higher/Graduate Diploma , Bachelor's Degree/Post Graduate Diploma/Professional Degree
Job Details
Job Specialization:
Engineering - Industrial
Job Location:
Johor, Penang, Other, Selangor (Bukit Mertajam, )
Employment Type:
Full-Time
Age Range of Candidate:
22 - 45
Years of Experience:
2
Monthly Salary:
-
